Preliminary Information
Return Policy
Product Return
There is no refund for the products you have purchased.
The products to be returned must be sent unopened and unused, together with the original box or packaging, with the official invoice we have issued within 30 days.
The returned products will be examined and those that are in acceptable condition can be replaced with the products you choose.
Unacceptable shipments will be returned to your address.
Along with the product you want to return, you must send a signed letter containing the reason for the return and the products you want to replace.
If your return reason and return product conditions are suitable, if there are products you want to replace, the product will be sent after you pay the difference payment and shipping costs.
Products on sale cannot be returned or exchanged.
Order cancellation
In order for us to cancel your order, your order must not have been shipped.
Payment and Delivery
Order Delivery
The products you order are delivered to the cargo company in full and perfect condition. It is the customer's responsibility to ensure that the products are not damaged when receiving from the cargo. You must inform the cargo officer about your complaints about the damages that may occur during the delivery of the products to the cargo authority. If you want to return it after receiving it, you can use the information in the Product Return section.
Order Delivery time
Your orders will be delivered within an average of 4 business days within Istanbul and 6 business days outside of Istanbul on average. Orders placed after 16.00 on Friday and weekend orders will start to be delivered on Monday. Orders placed after 16.00 on Friday will be able to be processed on Monday.
Privacy and Security Principles
As Missvillage.com.tr, we request some of your personal information (name, age, interests, e-mail) from you in order to provide better service to our customers.
We would like you to know that the collected information is used only within Miss Village for periodic campaigns for you, special promotional activities for customer profiles, and for not sending unsolicited e-mails.
We would like you to know that we do not share the information collected through membership forms with third parties without your knowledge or request, we do not use or sell them for commercial purposes for any reason other than activity.
As Missvillage.com.tr, we can analyze and interpret visitor movements and preferences during the use of the site, as well as e-mail addresses and personal information in membership forms, and offer you appropriate campaigns and information. We can share "statistical data that does not contain personal information" with Missvillage.com.tr business partners to organize campaigns in order to provide Miss Village customers with a more special shopping experience.
In order to keep the security of our valued customers shopping on our site at the highest level, we do not keep your credit card information on the servers of Missvillage.com.tr or the companies that serve it, and that all payment transactions are made between your bank and your computer through the interface of Missvillage.com.tr. we want.
Security
Developed with the principle of "safe shopping" and "privacy of personal information", Missvillage.com.tr infrastructure works primarily with SSL security technology and other advanced communication protocols.
In this way, the credit card information you use for your Missvillage.com.tr shopping is automatically encrypted with a 128-bit encryption system on your computer and sent to your bank in this way. Your credit card number and password information can only be viewed between your computer and your bank, cannot be tracked by unauthorized persons, and cannot be viewed on our systems. is not stored.
E-commerce sites that want to use this system around the world have to certify the SSL certificate they have obtained by making an agreement with an internet security company such as GlobalSign and Thawte Global, which we prefer to work with, by providing all the documents and standards requested by this company. We want you to know that in every shopping you make on Missvillage.com.tr, you are acting within the internet security standards used all over the world.