DISTANCE SALES AGREEMENT
ARTICLE 9/A - (ADDITIONAL ARTICLE: 06/03/2003 - SK 4822/14. MD.)
distance contracts; These are the agreements made in written, visual, telephone and electronic media or by using other communication tools and without confronting the consumers and in which the immediate or subsequent delivery or performance of the goods or services to the consumer is agreed.
Before the conclusion of the distance sales contract, it is obligatory to give the information to the consumer, the details of which will be determined by the communiqué to be issued by the ministry. The contract cannot be concluded unless the consumer confirms in writing that he has obtained this information. Confirmation of contracts made in electronic environment is also done in electronic environment.
The seller and the supplier fulfill the obligation within thirty days from the moment the consumer's order reaches him. This period can be extended for a maximum of ten days, provided that the consumer is notified in writing beforehand.
The seller or the provider is obliged to prove that the delivery of the intangible goods or services delivered to the consumer in the electronic environment is free of defects.
During the right of withdrawal, the provisions regarding door-to-door sales are also applied to distance contracts, except for the provisions stating that the consumer cannot be asked to make a payment under any name or to provide any document that puts them in debt in return for the goods or services subject to the contract.
The seller or the supplier is obliged to return the price, valuable papers and any document that puts the consumer in debt due to this legal transaction within ten days from the date of receipt of the withdrawal notice, and to take back the goods within twenty days if it meets the return criteria.
one. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
2nd. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they purchased.
3. Shipping charges, which are the cost of shipping the product, will be paid by the buyer, unless stated otherwise.
4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.
5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate, user manual, if any.
6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.
IF PURCHASED PRODUCT IS NOT PAID:
7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.
SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:
8. After the product is delivered, if it is determined that the credit card to which the buyer has paid is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer shall return the product subject to the contract within 3 days at the SELLER's expense. It must be returned to the SELLER.
IF THE PRODUCT CANNOT BE DELIVERED WITHIN THE TIME FOR UNPROSECTED REASONS:
9. If force majeure occurs that the Seller cannot foresee and the product cannot be delivered on time, the Buyer is notified. The buyer may request the cancellation of the order, the replacement of the product with a similar product or the delay of delivery until the obstacle is removed. If the buyer cancels the order; If he has made the payment in cash, this fee will be paid to him in cash within 14 days from the date of cancellation. If the buyer has made the payment by credit card and cancels it, the product price will be returned to the bank within 14 days from this cancellation, but it is possible that the bank will transfer it to the buyer's account within 2-3 weeks.
BUYER'S OBLIGATION TO CHECK THE PRODUCT:
10. The buyer will inspect the contracted goods/services before receiving them; dented, broken, torn packaging, etc. damaged and defective goods / services will not be received from the cargo company. The received goods/services shall be deemed to be undamaged and intact. The BUYER has to carefully protect the goods/services after delivery. If the right of withdrawal is to be used, the goods/services should not be used. Invoice must be returned along with the product.
RIGHT OF WITHDRAWAL:
11th. BUYER; can use the right of withdrawal within 14 (fourteen) days from the date of delivery of the purchased product to himself or to the person/organization at the address indicated, provided that the SELLER is notified via the contact information below.
12. CONTACT INFORMATION TO BE NOTIFIED OF THE SELLER'S RIGHT OF WITHDRAWAL:
COMPANY: EXPERT CONSULTANCY
NAME/TITLE: CIGDEM YILDIZ
ADDRESS: Surgerypasa cad. Başçı Mahmut Camii Sok. No:22/2 Cerrahpasa – Fatih ISTANBUL
EMAIL: cigdem.yildiz@expertim.net
PHONE: 0542 387 0240
DURATION OF THE RIGHT OF WITHDRAWAL:
13. If it is a service purchased by the buyer, this 14-day period starts from the date of signing the contract. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.
14. The costs arising from the use of the right of withdrawal belong to the SELLER.
15. In order to exercise the right of withdrawal, a written notification must be given to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and the product must not be used within the framework of the provisions of the "Products for which the Right of Withdrawal cannot be exercised" regulated in this contract.
USE OF THE RIGHT OF WITHDRAWAL:
16. The invoice of the product delivered to the 3rd person or the BUYER, If the invoice of the product to be returned is corporate, it must be sent with the return invoice issued by the institution when returning it. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.
17. Return form, The products to be returned must be delivered complete and undamaged, together with the box, packaging, standard accessories, if any.
WITHDRAWAL AND REFUND CONDITIONS:
18. No refunds will be made in case of returning the purchased products. The products sent can be examined and replaced with the selected products in return for the return of those that are in acceptable condition.
19. The SELLER shall pay the total price of the "products deemed suitable for return" within 10 business days at the latest, following the receipt of the withdrawal notice. In return, it has to send the new products selected by the customer to the BUYER.
20. In order for the products to be returned to be accepted, they must be sent unopened and unused, together with the original box or packaging, with an official invoice issued within 30 days. Sending a signed letter including the reason for the return and the products to be replaced, along with the products to be returned. is expected.
21. The shipment of the products that cannot be accepted will be made as a return to the BUYER's address.
22. Eligibility of product return, The products that can be evaluated regarding the reason for the return and the conditions of the returned product, and the products to be taken instead of the returned product, will be sent after the difference payment and the payment of the shipping cost.
23. Products on sale cannot be returned or exchanged.
24. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign will be cancelled.
PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:
25. Underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which are prepared in line with the BUYER's request or clearly personal needs and are not suitable for return, are delivered to the BUYER. Products that are not suitable for return in terms of health and hygiene if their packaging is opened by the BUYER after delivery, products that are mixed with other products after delivery and cannot be separated due to their nature, Goods related to periodicals such as newspapers and magazines, except those provided under the subscription agreement, Instant performance in electronic environment The services provided or the intangible goods delivered immediately to the consumer, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, cannot be returned if the package has been opened by the BUYER as per the Regulation. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.
26. In order for cosmetics and personal care products, underwear products, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD and cassettes and stationery consumables (toner, cartridge, tape, etc.) to be returned, their packages are unopened, untested, intact. and they must be unused.
CASE OF DEFERRED AND LEGAL CONSEQUENCES
27. The BUYER accepts, declares and undertakes that he/she will pay interest within the framework of the credit card agreement between the cardholder bank and the bank and be liable to the bank in case of default in the case of making the payment transactions with a credit card. In this case, the relevant bank may take legal action; may claim the costs and attorney's fees to arise from the BUYER, and in any case, in the event that the BUYER defaults due to its debt, the BUYER accepts that he will pay the damage and loss suffered by the SELLER due to the delayed performance of the debt.
PAYMENT AND DELIVERY
28. You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our Akbank TR120004600142888000132892 or Yapı ve Kredi Bankası TR470006701000000045137135 accounts (TL).
29. You can take advantage of online single payment or online installment opportunities for all kinds of credit cards with your credit cards on our site. In your online payments, the amount will be withdrawn from your credit card at the end of your order.